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ChinaSprout offers a variety of shipping and delivery options. Please check out our shipping rates and delivery schedules to determine which services best fits your needs:

• Shipping Rates
• When Your Orders Will Arrive
• Where We Ship
• International Orders
• Carriers
• Tracking an Order

Shipping Rates

Your shipping costs will be calculated based on the weight of the products you have ordered and your selected shipping service when you place your order. However, we may adjust the shipping costs based on the actual shipping charges the carriers charge us. 2nd Day and Next Day Air packages may cost more than what are caculated in the system and you may contact us for exact charges. Please note that additional surcharges due to incorrect/invalid addresses, etc., may also apply. Shipping rates are subject to change without notice as carrier rates change.

When Will My Order Arrive?

Please use this formula to determine when your order will arrive:

Processing Time + Shipping Time (business days, excluding weekends)= Total Delivery Time

For example, if you select UPS Ground for U.S. shipments, your total delivery time for U.S. East Coast will be

1 day Processing Time + 1-2 days Shipping Time = 2-3 days Total Delivery Time (business days, excluding weekends)

For Next Day Air or Second Day Air, Shipping Time will be 1 business day (Next Day Air by 2:00pm) or 2 business days (Second Day Air by 2:00pm). This means if you order after 2:00pm on Wendesdays and select 2nd Day Air, you will only receive the package in following Monday, not on Friday or in the weekend. If you order Next Day air after 2:00pm on Thursdays, you will not receive your package on Friday or in the weekend, but on following Monday.

For Hawaii, Alaska, P.O. Box, as well as International orders (including Canada), we will use USPS service, which will be sent 48 - 72 hours after receiving the orders .

Processing Time

Shipping Time for UPS Ground

Please also consider the following:

• Please note that the shipping schedule is dependant upon the availability of products in your order.
• Credit card approval must be received prior to processing.
• All UPS deliveries are made Monday through Friday, excluding holidays.
• All USPS deliveries are made Monday through Saturday, excluding holidays.
• Orders placed on Federal holidays will be processed on the next business day.
• For the latest UPS Ground delivery map, click here. The origin zip code is 11101.

Where We Ship

We ship to street addresses and P.O. boxes both within the United States as well as internationally. (All deliveries to P.O. boxes, APO/FPO addresses, and Puerto Rico are through USPS) For shipments to Alaska and Hawaii, we will use USPS Priority Mail if you choose "Ground.” We will use UPS for “Second Day Air” and “Next Day Air” services. The shipping cost will be determined based on the shipping method you select. We will adjust the shipping costs based on the actual shipping charges the USPS charges us. Please note that the USPS packages will be sent 48 - 72 hours after receiving the orders.

International Orders

For international orders, we ship Air Packages by United States Postal Service and it may take 7 - 21 business days to deliver depending on the locations; International Priority will take 7 - 10 business days, and International Express around 5 - 7 business days. We will ship all International orders by air mail unless you specifically request otherwise (see above for alternative shipping services). Your shipping costs are calculated by USPS service, just add the products in the shopping cart, fill out the address, and you will see the shipping costs.

Carriers

Our primary carrier are United Parcel Service (UPS), which offer Ground, Second Day Air, and Next Day Air to the 48 States. Our secondary carrier is the United States Postal Service (USPS), which provides both Express and Priority Mail service for Alaska, Hawaii, and International locations.

Tracking an order

If your order is shipped via UPS, you will receive an e-mail that confirms your order has been shipped and indicates your shipment’s tracking number. A direct link to the UPS package-tracking site will also be provided. Note: It may take 24 hours before your tracking information appears on its website. Orders shipped via USPS will NOT receive an e-mail confirmation unless you make a special request for delivery information and a tracking number. If you require further tracking information, please call us at: (718) 786 8890, or email us.