Questions about Shipping

ChinaSprout offers a variety of shipping and delivery options. Please check out our shipping rates and delivery schedules to determine which services best fits your needs:

Shipping Rates

Your shipping costs will be calculated based on the weight of the products you have ordered and your selected shipping service when you place your order. However, we may adjust the shipping costs based on the actual shipping charges the carriers charge us. 2nd Day and Next Day Air packages may cost more than what are caculated in the system and you may contact us for exact charges. Please note that additional surcharges due to incorrect/invalid addresses, etc., may also apply. Shipping rates are subject to change without notice as carrier rates change.

When Will My Order Arrive?

Please use this formula to determine when your order will arrive:

Processing Time + Shipping Time (business days, excluding weekends)= Total Delivery Time

For example, if you select UPS Ground for U.S. shipments, your total delivery time for U.S. East Coast will be

1 day Processing Time + 1-2 days Shipping Time = 2-3 days Total Delivery Time (business days, excluding weekends)

For Next Day Air or Second Day Air, Shipping Time will be 1 business day (Next Day Air by 2:00pm) or 2 business days (Second Day Air by 2:00pm). This means if you order after 2:00pm on Wendesdays and select 2nd Day Air, you will only receive the package in following Monday, not on Friday or in the weekend. If you order Next Day air after 2:00pm on Thursdays, you will not receive your package on Friday or in the weekend, but on following Monday.

For Hawaii, Alaska, P.O. Box, as well as International orders (including Canada), we will use USPS service, which will be sent 48 – 72 hours after receiving the orders .

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Processing Time

Day of the Week Order Placed Will Leave our Warehouse

Monday – Thursday

 Before 12PM EST
After 12PM EST		 Same Day
Next Day

Friday

 Before 12PM EST
After 12PM EST

Same Day
Monday

Saturday-Sunday

 By Midnight EST Monday

Shipping Time for UPS Ground

Please also consider the following:

Where We Ship

We ship to street addresses and P.O. boxes both within the United States as well as internationally. (All deliveries to P.O. boxes, APO/FPO addresses, and Puerto Rico are through USPS) For shipments to Alaska and Hawaii, we will use USPS Priority Mail if you choose “Ground.” We will use UPS for “Second Day Air” and “Next Day Air” services. The shipping cost will be determined based on the shipping method you select. We will adjust the shipping costs based on the actual shipping charges the USPS charges us. Please note that the USPS packages will be sent 48 – 72 hours after receiving the orders.

International Orders

For international orders, we ship Air Packages by United Postal Service and it will take 7 – 21 business days to deliver depending on the locations; International Priority will take 1 – 4 business days. In order to assure the safe arrival of your package, ChinaSprout recommends sending all shipments registered, for an additional $6.20 registered mail fee. A $6.20 registered mail fee applies. If you do not want us to ship your order per registered mail, any loss or damage is your responsibility. We will ship all International orders by air mail unless you specifically request otherwise (see above for alternative shipping services). Your shipping costs are calculated by USPS service, just add the products in the shopping cart, fill out the address, and you will see the shipping costs.

Carriers

Our primary carrier are United Parcel Service (UPS), which offer Ground, Second Day Air, and Next Day Air to the 48 States. Our secondary carrier is the United States Postal Service (USPS), which provides both Express and Priority Mail service for Alaska, Hawaii, and International locations.

Tracking an order

If your order is shipped via UPS, you will receive an e-mail that confirms your order has been shipped and indicates your shipment’s tracking number. A direct link to the UPS package-tracking site will also be provided. Alternatively, you can also track your orders from this link on our site if you know your order number and type your email address. Note: It may take 24 hours before your tracking information appears on its website. Orders shipped via USPS will not receive an e-mail confirmation unless you make a special request for delivery information and a tracking number. If you require further tracking information, please call us at: (212) 868 8488, or email us.